Privacy policy of El Macondo Cigars d.o.o.

El Macondo Cigars d.o.o., Zagreb (hereinafter: El Macondo), is committed to protecting the privacy of its users and securely handling personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Croatian regulations.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website www.elmacondocigars.com (hereinafter: the Website), as well as in all forms of communication with us.

 

  1. Collection and use of personal data

We may collect personal data directly from you – for example, when you contact us via a form, email or phone, when you sign up for our newsletter or participate in events and promotional activities that we organize.

The data we may collect includes:

  • first and last name
  • e-mail address
  • phone number
  • residential address (if relevant for delivery or billing)
  • additional information that you voluntarily share with us through inquiries or comments

We collect data solely for the purpose of:

  • answers to your inquiries and comments
  • improving functionality and user experience on our pages
  • order processing and product delivery, if applicable
  • sending notifications about news, events and products (only with your express consent)

 

  1. Cookies and similar technologies

Our Website uses cookies to enable the proper functioning of the site, analyze traffic, and improve user experience.
Cookies are small text files that your browser stores on your device.

You can disable them in your browser settings, but in that case certain functionalities of the site may not be available.
For more information about the types of cookies we use and their purpose, please read our Cookie Policy.

 

  1. Legal basis of data processing and storage

We process personal data on the basis of:

  • your consent (e.g. to receive a newsletter),
  • contractual obligations (e.g. for order processing and product delivery),
  • our legitimate interests (e.g. for site maintenance and security),
  • legal obligations (e.g. accounting and tax reporting).

The data is kept for as long as necessary to fulfill the purpose for which it was collected, and after that period it will be permanently deleted or anonymized.

 

  1. Sharing personal data

El Macondo will not sell, rent or otherwise misuse your personal information.
Information may only be disclosed to:

  • our trusted partners and processors (e.g. IT support, accounting service, delivery services),
  • to the competent authorities, if required by law.

All partners who process personal data on our behalf are contractually obligated to confidentiality and compliance with technical and organizational protection measures in accordance with the GDPR.

 

  1. Data security

We implement appropriate technical, physical and organizational measures to protect personal data from loss, misuse, unauthorized access, alteration or destruction.
However, it should be remembered that no website or data transmission over the Internet is completely secure.

 

  1. Your rights

In accordance with applicable regulations, you have the right to:

  • request access to your personal data
  • correct or update inaccurate information
  • request the deletion of your data (“right to be forgotten”)
  • restrict the processing of your data
  • withdraw the consent given at any time
  • object to the processing of your data for direct marketing purposes
  • file a complaint with the Personal Data Protection Agency (AZOP, www.azop.hr)

To exercise your rights or for additional information, you can contact us by email at: info@elmacondocigars.com .

 

  1. Links to other pages

Our website may contain links to third-party sites.
El Macondo is not responsible for the content or privacy policies of such sites and we recommend that you always read their privacy policies before sharing any personal information.

 

  1. Privacy Policy Changes

El Macondo Cigars d.o.o. reserves the right to change this Privacy Policy at any time.
The updated version will always be posted on this page with the effective date. We recommend that you check it periodically.

 

Last modified date: 11.11.2025.

Data controller: El Macondo Cigars d.o.o., Zagreb
E-mail: info@elmacondocigars.com